Child Contact Centre Manager

Posted 4 weeks ago

Child Contact Centre Manager

Working at YMCA Bournemouth is an opportunity to be a part of a global organisation working at a local community level in Bournemouth, Christchurch and Poole. We are inclusive, diverse and forward-thinking. We work across areas including Housing and Support, Family and Relationships, Youth Work, Training and Education, and Health and Wellbeing to enable people in our local community to develop their full potential in Mind, Body and Spirit. People choose to work for us because they want to make a difference in the lives of vulnerable adults, children, young people and families and they want to work in an environment that will support them to do so.

Our Child Contact Centres in Southbourne and Townsend are fully accredited by the National Association of Child Contact Centres (NACCC). We provide opportunities for families to maintain relationships even when they do not live together. We facilitate supervised, supported and handover family time both in the centres and in the community. We are looking for an enthusiastic, proactive and committed person, with excellent leadership and communication skills, who shares our passion to improve the outcomes for children and families.

As Centre Manager you will:

  • Organise, supervise, record and assess child contact with an awareness of safeguarding
  • Rota and line manage practitioners and volunteers to ensure the service is safe, efficient and of high quality
  • Develop and maintain relationships with families, Local Authorities, social workers, solicitors and other professionals and service users whilst ensuring contact demands are met

You will need:

  • A child centred approach to family work
  • An ability to work closely and non-judgementally with other people , showing an understanding of boundaries and a commitment to equal opportunities and anti-discriminatory working
  • Excellent communication skills
  • The ability to deal sensitively with people under stress
  • Good IT skills
  • The ability to prioritise competing demands, meet tight deadlines, co-ordinate workloads and delegate tasks
  • A minimum qualification of NVQ Level 4 Children & Families related
  • Full UK driving licence and access to your own car


Salary (full-time role) £29,993.64 per annum.

The available role is for 40 hours per week (Monday to Friday, but some weekend cover may be necessary, days off in lieu will be given. Telephone support may be required for weekend staff on a rota basis).

*YMCA Bournemouth offer a range of staff benefits which are included in the link below.

The closing date for applications and shortlisting will be 09.00 on Tuesday 2nd July 2024. Interviews will be held during week beginning Monday 8th July. We reserve the right to close the advert prior to the closing date due to business needs.

*Please note – we do not accept CVs, please submit YMCA application forms only.

*Please note that if you are invited to an interview and require any adjustments based on disability, please let us know.

*If you have not heard from YMCA Bournemouth within 3 weeks of the closing date, please assume that your application has been unsuccessful on this occasion.

*The role has a statutory, occupational requirement to ensure the safety and welfare of all children, young people and adults at risk that they may come across using our services. The post holder will take responsibility for ensuring safeguarding children, young people and adults at risk as a priority and follow both YMCA Bournemouth safeguarding policy and Pan Dorset statutory guidance.

*The YMCA is an Equal Opportunity Employer. We are committed to the active promotion of equal opportunity, both in the provision of services and as an employer of paid and unpaid workers.

*Employment will be subject to satisfactory references, right to work checks and a Disclosure and Barring Service check. If the role involves regulated activity with children or adults at risk, your employment will be subject to an Enhanced level DBS check prior to commencement date. All other applicable roles will be subject to a Basic level DBS check prior to commencement date.

For further information, please click on the links below:

All applications must be on YMCA Bournemouth application forms; please complete the following documents and submit via the ‘apply online’ feature below.

Apply Online