There are many different sorts of families. Not all families live together.

When some families become separated, it can lead to challenges regarding co–parenting and child contact.

If you are finding it difficult to agree on contact arrangements, we may be able to help.

YMCA Bournemouth have been providing supervised, supported, virtual and handover family times since 2017.

We are a child-focused impartial service, which puts the needs of the children first.

Child Contact Centres provide a facility for maintaining contact between the child and non–resident family members whilst a longer-term solution is established.

We offer different types of Family Time

Supervised Family Time

Where it is assessed that there might be a higher risk or greater complexity in a family’s circumstances. These sessions will be supervised by staff who are experienced in this role.

Observations will be made, and reports will be written. Staff will remain within sight and sound of children at all times.

This can be in the centre or out in the community.

Supported Family Time

Where the level of risk is assessed to be lower than might be the case for supervised contact.

It may be used as a way to progress from supervised contact.

In supported contact, direct observations are not made and reports are not written.

Staff or volunteers will be present to ensure the safety of those engaging in the service.

This can be for just one family or in a group.

Virtual Family Time

If a non-resident family member is unable to get to the centre to visit the child, perhaps due to distance, we can facilitate family time on Zoom. This can be supervised or supported depending on need.

Handover Family Time

This is a service offered, in order to support a child moving from one parent to another. Contact will take place away from a centre with no professional involvement.

Handovers can often be used as a way to progress from supported or supervised contact.

If you are still not sure which family time is best for your family NACCC have a checklist that may help. NACCC website

Contact Centre Locations and Facilities

  • The Stourvale Centre, Southbourne
    108 Stourvale Road, Bournemouth BH6 5JB
    An ideal venue for under 8s with a safe outdoor space, sensory play, a playroom with toys/games, and a kitchen.
  • Townsend Youth Centre
    Jewell Road, Bournemouth BH8 0LT
    A suitable venue for all children and families. Includes a multi-use games area, a garden, fully equipped kitchen, pool table, toys and games.

Opening Hours

Monday – Sunday   9am -7pm

Opening hours are flexible according to the needs of the family. Not all sites are available every day.

Please contact us on the form below for more information.


  • List of fees here
  • Explanation of fees here


We accept referrals from professionals, including from CAFCASS directly, but also self-referrals from parties wishing to use the service.

Please click here to download the referral form in Word (best completed on a desktop rather than mobile device) or here to download the pdf version.

Please call us on 01202 434310 or contact us on the form below with any questions, or submit a completed rererral form to Completed forms can also be delivered to YMCA Bournemouth Child Contact Centre, The Stourvale Centre, 108 Stourvale Road, BH6 5JB

Additional Information

YMCA Bournemouth are accredited by the National Association of Child Contact Centres (NACCC)

The service remains aware of and responds to the needs of adults and children with impairments.

How You Can Help Us!

We are a charity and any help you can offer us, whether it be a donation, taking part in one of our fundraising events or volunteering your time, is hugely appreciated. Thank you!

Between 2022 – 2024 we worked with 216 children from 146 families

We are enhanced accredited members of the National Association of Child Contact Centres

Download Leaflet

Parent Feedback

We welcome feedback regarding all of our facilities and services so please don’t hesitate to get in touch using the form below if you’d like to give us some feedback or make some suggestions.

The attached video shows the words that appeared most frequently in feedback from parents across a range of courses.

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Contact Us

Get in touch

Child Contact Centre
c/o The Stourvale Centre
108 Stourvale Road

01202 434310